Terms and Conditions

These terms and conditions explain the rules that apply when you access or use Scoop Casino’s website, create or use a player account, play games, take part in promotions, purchase virtual currency packages, or request prize redemptions.

By visiting the site, registering an account, or continuing to use the services, you agree to follow these conditions of use, along with any additional rules shown inside the platform (for example, promotion-specific requirements or sweepstakes rules).

The goal of this page is to set clear expectations for both you and the operator, including your responsibilities, our rights to protect the platform, and the limits that come with online services.

Eligibility - who can use Scoop Casino

Scoop Casino is intended for adults only. You must be at least 18 years old, or the minimum legal age in your state or jurisdiction if it is higher.

You’re responsible for understanding whether online casino-style gameplay, sweepstakes promotions, or prize redemptions are allowed where you are located. Access may be restricted in certain states or regions, and the operator may block registration, gameplay, purchases, or redemptions where it reasonably believes access is not permitted.

If you don’t meet these eligibility requirements, you should not create an account or use the services.

Your account - registration rules that matter

When you register, you agree to provide accurate, current information, and to keep it updated if anything changes (such as your email address, physical address, or payment details).

Accounts must be created in your own name, and you may only maintain the number of accounts permitted by the operator. Scoop Casino enforces a one-account-per-person policy. Creating or using multiple accounts - including accounts created to claim extra bonuses, avoid limits, or access promotions more than once - may lead to account action, including loss of promotional eligibility and forfeiture of balances connected to misuse.

If you believe someone has created an account in your name, contact support as soon as possible.

Verification checks (KYC) - why documents may be required

To protect players and meet operational requirements, Scoop Casino may request information or documents to confirm details such as:

• Identity and age
• Residential address
• Payment method ownership
• Account activity or redemption eligibility

Verification may be required before a redemption can be approved. In some cases, the operator may also request updated documents later (for example, if your payment method changes, details don’t match, or account activity appears unusual).

If requested information is not provided within a reasonable time, certain features - including purchases, promotions, and redemptions - may be restricted until verification is completed.

Account security - your login, your responsibility

You are responsible for keeping your login details private and for all activity that occurs through your account, whether or not you personally authorized it.

Accounts are personal and cannot be shared, transferred, sold, or used by anyone else. That includes letting a friend or family member play on your account, even if you trust them. If you suspect unauthorized access, change your password and contact support promptly.

Virtual currencies at Scoop - Gold Coins and Sweeps Coins

Scoop Casino is a social and sweepstakes casino that uses two virtual currencies:

• Gold Coins (GC) are for entertainment and gameplay only and are not redeemable for cash or prizes.
• Sweeps Coins (SC) are promotional sweepstakes currency. Subject to the platform’s rules, SC may become eligible for redemption for cash prizes or gift cards after playthrough requirements are met.

The platform may award GC and SC through registration offers, daily features (such as wheel or faucet-style claims), mail-in requests, VIP benefits, referrals, and other promotions. Availability and amounts can change, and not every feature is available to every player at all times.

Purchases, redemptions, and account balances - what to expect

Scoop Casino may offer the ability to purchase coin packages using available payment methods. Payment options and availability can vary and may change based on location, device, account history, or risk checks. Scoop Casino currently supports card payments such as Visa and Mastercard, and may support additional methods inside the cashier depending on eligibility.

Redemptions are not automatic. Redemption requests may be reviewed before approval, and the operator may apply reasonable checks to confirm:

• You meet age and verification requirements
• The account belongs to you
• Playthrough requirements have been satisfied for SC
• Activity complies with these service terms and any promotion terms

Processing times can vary. Redemption requests may take up to 30 days to be completed, depending on verification status, redemption method, and review requirements. Minimum redemption amounts may apply, including $100 (100 SC) for cash prize redemptions and $20 (20 SC) for gift cards. Daily redemption limits may apply and can vary by account status and location; in some locations, lower caps may apply.

Balances shown on the site may be subject to confirmation if there is a display delay, technical error, or an issue under review.

Bonus rules - promotions have extra conditions

Bonuses, free coin offers, daily rewards, and VIP benefits can be subject to additional bonus terms, which may be shown in the promotion description, the cashier, or the relevant feature screen.

Depending on the offer, extra conditions may include:

• Eligibility requirements (such as new-player offers limited to one per person)
• Playthrough requirements for Sweeps Coins before they become eligible for redemption
• Time limits to claim or use promotional SC
• Game restrictions or contribution rules for certain events
• Maximum redemption limits connected to specific offers or account status

Promotional terms can change, and some offers may be paused, removed, or replaced without notice. Before opting in or purchasing a promotional package, review the specific promotion details shown at the time.

For details on how sweepstakes entries, SC, and free entry options work, review the applicable sweepstakes rules and any bonus-specific pages published on the site.

Game access isn’t guaranteed - availability can change

The platform works with multiple game studios and technology providers. That means game availability can shift over time due to content updates, licensing limits, device compatibility, or maintenance.

Access to games and features may vary based on location, your device, your browser settings, or technical issues. Some games, promotions, or site features may be added, removed, suspended, or limited at any time. Scoop Casino does not promise that any specific title, provider, feature, or promotion will always be available.

Fair play standards - conduct that isn’t allowed

Scoop Casino expects players to use the site honestly and for personal entertainment. The following types of conduct are not allowed:

• Using the site for unlawful purposes or in a way that violates applicable rules where you are located
• Providing false, misleading, or incomplete registration or verification information
• Fraud, collusion, or attempts to bypass platform limits
• Chargeback abuse or disputing purchases in bad faith
• Bonus abuse, including manipulating promotions or creating multiple accounts to claim offers more than once
• Using unauthorized software, scripts, bots, automation, or other methods intended to exploit gameplay, promotions, or site systems
• Attempting to interfere with the website, games, cashier, or redemption process (including probing, reverse engineering, or disrupting services)
• Letting anyone else access or use your account

These examples are not exhaustive. The platform may also restrict activity that appears intended to exploit promotions or undermine fair use, even if a specific method is not listed here.

When Scoop Casino can limit service - operator rights and account actions

To protect the platform, other players, and the integrity of promotions and redemptions, the operator may take reasonable actions when it believes rules have been broken or review is required. Actions may include:

• Refusing or limiting access to certain features, offers, or payment methods
• Cancelling or withholding promotional benefits tied to misuse
• Placing purchases, gameplay, or redemption requests on hold for review
• Freezing balances while verification is pending or an investigation is ongoing
• Suspending or closing an account where there is a reasonable basis to do so

When practical, Scoop Casino may request additional information so issues can be resolved. If an account is closed due to prohibited conduct, balances connected to misuse may be forfeited, and redemption eligibility may be affected.

Errors and technical interruptions - how issues are handled

Online platforms sometimes experience technical problems. These may include game malfunctions, interrupted sessions, display errors, incorrect balances, pricing or package display mistakes, or bonuses credited incorrectly.

If an obvious error occurs, Scoop Casino may correct it and take reasonable steps to address the outcome fairly. That can include reversing incorrectly credited coins, adjusting balances affected by a malfunction, or canceling game results that were clearly impacted by a technical fault.

If you notice something that looks wrong - such as a purchase amount, bonus credit, or game result that doesn’t make sense - contact support promptly so it can be reviewed.

Responsible play - entertainment first

Casino-style games should be treated as entertainment, not as a way to make money. If play stops being fun, it’s a good time to take a break.

Scoop Casino may provide responsible gaming tools such as cool-off periods and self-exclusion options. For practical guidance and support resources, review the Responsible Gaming page.

Ownership of site content - intellectual property basics

The site’s design, logos, branding, text, graphics, and software elements are owned by Scoop Casino and/or its licensors. You may use the website for personal, non-commercial purposes related to playing on the platform.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission. This includes using branding, screenshots for commercial use, or copying promotional text for redistribution.

Third-party games, payments, and services

Some games, payment tools, and technical services available through Scoop Casino are provided by third parties. These services may have their own operational limits, maintenance windows, and availability issues.

Scoop Casino is not responsible for independent outages or failures that originate from third-party systems, although the operator may work to restore access where possible.

Limits on liability - fair boundaries

To the extent permitted by applicable law, Scoop Casino is not responsible for losses or damages caused by circumstances outside reasonable control, including:

• Service interruptions, maintenance, or technical failures
• Device, browser, or internet connection issues on the player’s side
• Player mistakes, including incorrect payment details or misuse of account features
• Delays or failures caused by third-party providers (such as payment processors)
• Events considered force majeure (for example, major outages, natural disasters, or other disruptions)
• Misuse of the service or violations of these platform rules

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

No promises of uninterrupted service

The website, games, and related services are provided on an “as is” and “as available” basis. The operator works to keep the platform accessible and functional, but uninterrupted access, constant availability, and error-free operation cannot be guaranteed at all times.

Updates to these terms

Scoop Casino may update these service terms from time to time to reflect changes in features, legal requirements, or operational practices. The most recent version posted on the website will apply from the date it is published, unless a different effective date is stated.

Checking this page occasionally is a practical way to stay current, especially before claiming a new promotion or requesting a redemption.

Other policies you should read with these terms

These account rules work alongside other pages and rules published on the site. Depending on how you use the platform, you may also need to review:

• Privacy Policy
• Cookie Policy
• Bonus or promotion-specific terms shown in the offer details
• Sweepstakes rules and mail-in entry instructions where applicable
• Any identity verification, anti-fraud, or anti-money laundering guidance published by the operator

If there’s a conflict between a promotion’s specific terms and these general conditions of use, the promotion terms typically apply to that specific offer.

Contact Scoop Casino support

Questions about these terms, account use, verification, promotions, or redemptions can be directed to Scoop Casino support. You can reach the team by live chat (when available), the on-site FAQ, or email at support@scoopscasino.com.

Using Scoop Casino means following these rules so the platform can operate fairly and consistently. Continued access and account activity indicates acceptance of the current version of these terms and the related policies that apply to your use of the services.